This User Agreement is a contract between you and the Vehicle Stickers and Pet Licenses online website (from here on “the Site”) and applies to your use of the Site and Site services. The use of the Site constitutes agreement with, and accept all of the terms and conditions contained in this Agreement.
The Site reserves the right to modify the Terms and Conditions of this Agreement at any time. Any such modification will be binding and effective immediately upon posting of the revised Agreement on the website. If the modified version contains a Substantial Change, we will provide you with 30 days' prior notice of any Substantial Change by posting the notice on the Site website. Your continued use of this site constitutes agreement to any modification of the terms and conditions of this Agreement.
This site and its original content, features, and functionality are owned by Third Millennium and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
All copyright, trademarks, design rights, names, logos, service marks, patents, and other intellectual property rights (registered and unregistered) in and on the Site and the Site content are registered and unregistered trademarks of the website owner. The Site reserves all of its rights in Site Content and Site Online Payments Services. Nothing contained on this website should be construed as granting any right or license to use any trademark, design right, or copyright without the prior written permission of the website owner. The written content displayed on this website is owned by its respective author and may not be reproduced in whole, or in part, without the express written permission of the author.
Account - Personal or Business Site account
Affiliate or Affiliated Company - Companies that are direct or indirect subsidiaries of Site or Third Millennium, or are otherwise related to Site through common ownership or control.
Agreement - This Agreement including all subsequent amendments
Authorize or Authorization - Your express authorization to a company or agency to collect payment through the Site.
Business Days - Monday through Friday, excluding Holidays.
Client - (any third party or Municipality and its citizens)
Customer Service - For all customer service requests, please contact your municipality directly during regular business hours.
Days - Calendar days unless specified to mean Business Days
the Site, we, us, our - Means the Site and its subsidiaries and affiliates or any agent acting on their behalf.
the Site Services - All products, services, features, technologies, and functionalities offered by the Site on our website or through any other means.
Holidays - New Year's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day.
Information - Any confidential and/or personally identifiable information or other information related to an Account or User, including, but not limited to: name, e-mail address, date of birth, billing address, phone number, service address and other relevant information.
Payment Method - The payment method used to fund a transaction.
Policy or Policies - Any Policy or other agreement between you and the Site that you entered into on the Site pages, or in connection with your use of the Site, or affiliate services.
Remittance Receipt - The receipt that is displayed on the screen and/or printed via downloadable PDF from the sender after the sender submits payment for remittance.
Substantial Change - A change to the terms of this Agreement that reduces your rights or increases your responsibilities.
User, you - Any person or entity using the Site website or Site services including you.
2. Site's Relationship with You.
2.1 the Site is a Payment Service Provider. The Site helps you make payments to third parties. The Site is an independent contractor for all purposes and is not your agent or trustee. The Site does not have control of or liability for the services or products paid for through Site Services. The Site services are strictly transactional.
2.2 Assignment. You may not transfer or assign any rights or obligations under this Agreement to any other party without obtaining prior written consent from the Site or its affiliates. The Site reserves the right to transfer or assign this Agreement or any obligation under this Agreement at any time.
2.3 Notices to the Site. Except as otherwise stated within this Agreement, all notices relating to the Site service must be sent by United States Postal Service to your municipality.
2.4 Telephone Calls. By providing a telephone number to the Site (including a mobile telephone number), you hereby agree that the Site may place autodialed and prerecorded phone calls to that telephone number. If the telephone number you provide is a mobile telephone number, you agree to receive SMS or text messages from the Site to that number. The Site will not share your phone number with non-affiliated third parties without your consent, but may share your phone number with our affiliated companies or our service providers. Standard telephone minute and text or data charges may apply if we contact you.
2.5 Recording Calls.You understand and agree that the Site may, without further notice and in its sole discretion, monitor or record telephone conversations with you or anyone acting on your behalf with the Site or its representatives for quality control and training purposes or for the Site's own protection. You further acknowledge and understand that not all telephone lines or calls may be recorded by the Site, and that the Site does not guarantee that recordings of any particular telephone calls will be retained or retrievable.
3. Accounts.In order to use the Site Services, you must be at least 18 years of age and a resident of the United States.
3.1 Identity Authentication.You hereby authorize the Site, its affiliates and subsidiaries, either directly or through third parties, to inquire as we deem necessary to validate your identify. This authentication may include requesting further information that will allow us to reasonably identify you, requiring you to confirm ownership of your e-mail address, ordering a credit report, or verifying your information against a third party database or other source. The Site may also ask for identifying documents at any time. If you use certain services from the Site, federal law may require verification of some of your personal information. The Site reserves the right to terminate, suspend, or limit access to your account and the Site services in the event we are unable to verify this information.
3.2 Third Party Permission.If you grant express permission to a third party to take specific action on your behalf or access information regarding your account through your use of the third party's product or services or through your Site account, you acknowledge that the Site may disclose the information about your account that is specifically authorized by you to the third party. You further acknowledge that your granting permission to third parties to take actions on your behalf does not relieve you of any responsibilities under this Agreement. You further agree not to hold the Site responsible for and indemnify the Site from any liability arising from the action or inaction of third parties in connection with permissions you have granted. You may change the settings in your account at any time to modify or remove permissions given to third parties.
4.1 Debit Card Processing.The Site will process your debit card funded payments through either the ATM debit network or the Visa/MasterCard network. Any required currency conversions will be performed by Visa, MasterCard, or similar third party and may be subject to a conversion fee by that party.
5. Restricted Activities.In connection with your use of the Site website, your account, the Site Services, or interactions with the Site affiliates or third parties, you will not:
a. Breach this or any other agreement between you and the Site;
b. Violate any law, statute, ordinance, or regulation;
c. Infringe upon any of the Site or third party copyright, patent, trademark, trade secret, intellectual property rights, rights of publicity, or rights to privacy;
d. Act in a manner that is defamatory, libelous, threatening, or harassing;
e. Provide false, inaccurate, or misleading information;
f. Send funds reasonably believed by the Site to be fraudulent;
g. Refuse to cooperate in an investigation or provide confirmation of your identity;
h. Use your account or the Site services in a manner that the Site, Visa, MasterCard, American Express, Discover, or any other electronic funds network reasonably believes to be an abuse of the card system or a violation of card association or network rules;
i. Take any action that imposes an unreasonable risk to our infrastructure, facilitate any viruses or other programs that may damage, detrimentally interfere with any system, data, or information; use any device, software, routine, or manual process to monitor or copy our website without prior written permission; or interfere or attempt to interfere in any way with our website or Site services;
j. Take any action that may cause us to lose any service providers, payment processors, or suppliers;
k. Harass our employees, affiliates, agents, or other users.
6. Your Liability.You are responsible for all payment reversals, fees, fines, penalties, and other liability incurred by Site or a third party caused by or arising out of your breach of the terms of this Agreement or any other Agreement between you and Site. You agree to reimburse the Site or a third party for any and all such liability.
7. Actions by the Site.If the Site, in its sole discretion, believes that you may have engaged in any Restricted Activities, we may take various actions to support the Site, other third parties, or you from payment reversals, fees, fines, penalties, or any other liabilities, including but not limited to:
a. Termination of your account, access to the website, or access to the Site services for any reason and at any time upon notice to you;
b. Contact your bank or credit card issuer, law enforcement, or impacted third parties;
c. Update inaccurate information you have provided;
d. Refuse to provide the Site services to you in the future;
e. Take legal action against you;
f. Release your user information to registered legal authorities;
8. Site's Liability.You agree that the Site's entire liability, and your exclusive remedy, with respect to any services provided under this Agreement, and any breach of this Agreement is solely limited to the amount you paid for such services. The Site shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use any of the Site services or for the cost of procurement of substitute services.
9. Disputes.You and the Site agree that any claim or dispute at law or equity that has arisen or may arise between us will be resolved in accordance with the provisions set forth in this Section 9.
9.1 Contact Your Municipality.If any dispute arises between you and the Site, it is our intention to learn about and address your concerns timely. Disputes may be reported to your municipality during regular business hours
9.2 Applicable Law.These Terms and Conditions shall be governed in all respects by the laws of the United States of America and the laws of the State of Illinois. Each of the parties irrevocably consents to the exclusive personal jurisdiction of the federal and state courts located in Illinois, as applicable, for any matter arising out of or relating to this Agreement, except that in actions seeking to enforce any order or any judgment of such federal or state courts located in Illinois, such personal jurisdiction shall be nonexclusive.
9.3 Agreement to Arbitrate.You and Site each agree that any and all disputes or claims that have arisen or may arise between you and Site shall be resolved exclusively through final and binding arbitration, rather than in court, except that you may assert claims in small claims court, if your claims qualify. The Federal Arbitration Act governs the interpretation and enforcement of this Agreement to Arbitrate.
a. Arbitration is less formal than legal proceedings in court. Arbitration involves a neutral arbitrator instead of a judge or jury, and court review of arbitration awards is limited. An arbitrator can award the same damages and relief that a court can award. An arbitrator must follow the terms of this User Agreement as a court would. This arbitration will be conducted by the American Arbitration Association ("AAA"), under its rules and procedures. The AAA's rules are available at www.adr.org.
The arbitration shall be held in a mutually agreed location. If the relief sought is less than $10,000 the parties may elect to conduct the arbitration by telephone or based solely upon written submissions.
The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois. The arbitrator shall not be bound by rulings in prior arbitrations involving other parties, but is bound by rulings in prior arbitrations involving the same Site user to the extent required by applicable law. The arbitrator's award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
b. Costs. Payment of all filing, administration, and arbitration fees will be governed by the AAA's rules. In the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse Site for all fees associated with the arbitration paid by the Site
c. Severability. If a court decides that any part of this Agreement to Arbitrate is invalid or unenforceable, the other parts of this Agreement to Arbitrate shall still apply. The remainder of this User Agreement, including all other provisions of Section 11, will continue to apply.
d. Opt Out. You may opt out of this Agreement to Arbitrate by mailing your municipality a written notice to opt out. Your opt out notice must be postmarked no later than thirty (30) days after the date you accepted the User Agreement for the first time and mailed to your municipality. Your opt out notice must state that you do not agree to this Agreement to Arbitrate and must include your name, address, phone number, and the e-mail address you use to log in to the Site website or services. You must also sign the Opt Out Notice.
e. Future Modifications. Notwithstanding any other provisions of the User Agreement, you and Site both agree that if Site makes any modifications to the Arbitration Agreement, that change shall not apply to any claim that was filed prior to the effective date of the change. Moreover, if Site seeks to terminate the Arbitration Agreement, any such termination shall not be effective until thirty (30) days after the modified version of the User Agreement is posted to the Site website and shall not be effective as to any claim that was filed prior to the effective date of the change.
9.4 No Waiver.Site's failure to act with respect to any breach by you or others does not waive Site's right to act with respect to subsequent or similar breaches.
9.5 Indemnification.You agree to defend, indemnify, and hold Site, our affiliates, officers, directors, agents, employees, supplies, and third parties harmless from any claim or demand made or incurred by any third party due to or arising out of your breach of this Agreement, your improper use of the Site website or services, and/or your violation of any law or the rights of a third party.
10. General Provisions of the Use Agreement.
10.1 Modification to the Use Agreement.Site reserves the right to modify the Terms and Conditions of this Agreement at any time. Any such modification will be binding and effective immediately upon posting of the revised Agreement on the website. Your continued use of this site constitutes agreement to any modification of the terms and conditions of this Agreement.
10.2 Limitations of Liability.In no event shall Site, our parent, affiliates, officers, directors, agents, employees, and suppliers be liable for any special, incidental or consequential damages arising out of or in connection with our website, the Site services, or this Agreement. Our liability to you or any third party in any circumstance is limited to the actual amount of direct damages to the extent permitted by applicable law. You agree not to hold any affiliates or other third parties responsible for any damages or losses resulting directly or indirectly from (1) your use of or your inability to use Site's sites and services; (2) delays or disruptions in Site's sites and services; (3) viruses or other malicious software obtained by accessing Site's sites or services or any site or service linked to Site's sites or services; (4) glitches, bugs, errors, or inaccuracies of any kind in Site's sites or services, or in the information and graphics obtained from them; (5) the content, actions, or inactions of third parties; (6) a suspension or other action taken with respect to your account; (7) your need to modify practices, content, or behavior, or your loss of or inability to conduct transactions, as a result of changes to this User Agreement or Site's Policies. Site reserves the right to modify its policies and this User Agreement at any time consistent with the provisions outlined herein.
12.3 No Warranty.Site services are provided "AS IS" and without any representation of warranty, whether express, implied, or statutory. Site, our affiliates, parent, officers, directors, agents, employees, and suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Site does not guarantee continuous, uninterrupted, or secure access to any part of the Site services, and operation of our site may be interfered with by numerous factors outside of our control. Site will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner, but Site makes no representations or warranties regarding the amount of time needed to complete processing because the Site services are dependent upon many factors outside of our control.
12.4 License Grant.If you are using Site software that you have downloaded to your computer, device, or other platform, then Site grants you a revocable, non-exclusive, non-transferable license to use Site's software in accordance with the Agreement. You may not rent, lease, or otherwise transfer your rights in the software to a third party. You must comply with the implementation and use requirements contained in all Site documentation accompanying the Site website and services. Site may change or discontinue any license upon notice to you. You agree not to alter, reproduce, adapt, distribute, display, publish, reverse engineer, translate, disassemble, decompile, or otherwise attempt to create any source code that is derived from the software. You acknowledge that all rights, title, and interest to Site software are owned by Site. Site does not own, control, nor have any responsibility or liability for any third party software application you elect to use while accessing Site website or services.
12.5 Complete Agreement.This Agreement, along with any applicable policies and agreements on the Site website, sets for the entire understanding between you and Site with respect to the Site website and services. Unless stated otherwise in this Agreement, if any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
Scope and Consent
Collection of Personal Information
We collect the following types of personal information in order to provide you with the use of and access to our sites, applications, services, and tools, and to help us personalize and improve your experience:
Information we collect automatically:When you register a new vehicle or a new pet, you visit the Site website, purchase vehicle sticker(s) and/or pet license(s) or use any other Service, we collect information sent to us by your computer, mobile phone, or other access device and your user profile and associated data is updated,. The information sent to us includes but is not limited to the following: data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, standard web log data and other information.
Information you provide to us:We may collect and store any information you enter on the Site website or you provide to us in the context of using our site, applications, services, or tools. If you use the Site services, we may collect the following information:
- Contact information (name, address, phone, e-mail, and other similar information)
- Financial information (credit card numbers, service address, etc.)
- Detailed personal information (date of birth, social security number, etc.)
We may also collect information from or about you in other ways such as through your contact with our customer support or interaction with members of the Site or other affiliated companies. Additionally, for quality and training purposes or for its own protection, the Site may monitor or record its telephone conversations with you or anyone acting on your behalf. By communicating with the Site, you acknowledge that your communication may be overheard, monitored, or recorded without further notice or warning.
Information from other sources: We may also obtain information about you from third parties such as credit bureaus and identity verification services.
Authentication and Fraud Detection: In order to help protect you from fraud and misuse of your personal information, we may collect information about you and your interactions with our website or the Site services. We may also evaluate your computer, mobile phone, or other access device to identify any malicious software or activity.
Fees Charged to Site Users
The Site does not charge fees to users. Any fees charged to users are charged only by the third parties collecting the funds. There are however, configuration options that allow our clients to add a "convenience fee" to the transaction which essentially is forcing the user to pay thetransaction fee. The "convenience fee" is collected by our clients, not by the Site.
How We Use the Information
Our primary purpose in collecting personal information is to provide you with a secure, smooth, and efficient vehicle sticker(s) and/or pet license(s) paying experience. We may use your personal information to provide the Site Services and customer support, process transactions and send notices regarding your transactions, resolve disputes, collect fees, troubleshoot problems, prevent potentially prohibited or illegal activities, enforce our User Agreement, customize, measure, and improve Site Services, deliver targeted marketing, service update notices, and promotional offers based on your communication preferences, contact you via voice call or through text messaging or e-mail messaging as authorized by the User Agreement, compare information for accuracy, and verify information with third parties.
Currently, the information being collected is used only for the purposes of allowing the user to access the Site system and purchase items provided by your municipality. The Site currently functions only as a way to pay funds to third parties. The Site account activity is strictly transactional.
To process your payments, we may share some of your personal information with the company or agency that you are paying. Your contact information and whether your have verified control of a bank account is provided to the company or agency that you are paying. This and other information may also be shared with third parties when you use these third parties to access the Site Services. The third parties are not allowed to use the information for any purpose other than to enable the Site Services unless you have authorized other uses of your information.
If an attempt to pay fails or is later invalidated, we may provide the company or agency with details of the unsuccessful payment.
Please note that the companies or agencies with which you are doing business have their own privacy policies. While the Site Terms and Conditions do not allow the other party to use your information for anything other than providing the Site Services, the Site is not responsible for the actions of other parties, including their information protection practices.
We may share our personal information with service providers under contract who help with our business operations such as: fraud prevention, bill collection, marketing, and technology services. Our contracts require these service providers use your information only in connection with the services they perform for us and not for their own benefit.
We may report account information to credit bureaus and collection agencies as permitted by law.
Personal information about the user base is available to local government entities in various types of reports such as recorded payments for the purpose of account balancing. Your personal information may also be subject to review by law enforcement, government officials, or other third parties pursuant to a subpoena, court order, or other legal process or requirement applicable to Site or one of its affiliates when we need to do so to comply with law or credit card rules; or when we believe, in our sole discretion, that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms and Conditions
Marketing and Release of Personal Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information without your explicit consent. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your personal information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer links to third-party sites that are not owned or controlled by the Site or Third Millennium. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
When you access our website or use the Site Services, we may place small data files on your computer or other device. These data files may be cookies, pixel tags, "Flash cookies", or other local storage provided by your browser or associated applications ("Cookies"). We use these technologies to recognize you as a customer; customize the Site services, content, and advertising; measure promotional effectiveness, help ensure account security, mitigate risk, prevent fraud, and promote trust and safety across our websites and Site Services.
You are free to decline our particular Cookies if your browser or browser add-on permits, unless our Cookies are required to prevent fraud or ensure the security of websites we control. Declining our cookies may interfere with your effective use of our website and services.
The Site service is compatible with most mobile devices.
Protection and Storage of Personal Information
The term "personal information" describes information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been made anonymous so that it does not identify a specific person.
We store and process your personal information on our computers in Illinois and elsewhere where our facilities are located. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration.
Accessing and Changing Your Personal Information
Users are able to update and correct their own information. You can access and change your personal information at purchase time by loading your account information and reviewing it. Profile specific information can only be detected by an administrator. If you have questions or concerns regarding this policy, the email address, phone number and mailing address used for assistance will be that of the client the user is using the Site system to pay.
*Any issues or refunds must be presented to city hall within 30 days.